Refund policy

• You were charged twice for the same invitation.
• You paid, the invitation did not go live, and we could not fix it within 48 hours.
• A fault on our side kept your invitation from opening for guests.

• A change of mind after the invitation is published.
• A wedding that is postponed or cancelled: you can change the dates for free and the link stays live for its 6 months.
• Switching to a cheaper design after paying.

If a payment fails but money leaves your account, your bank returns it on its own, usually within 5 to 7 working days. Write to us if it has not come back by then.

The difference you pay to move to a costlier design is not refunded if you switch back.

Email admin@invitationtales.com within 7 days of paying, with your receipt number. We reply within 2 working days. Approved refunds go back to the way you paid within 7 to 10 working days.